Sales and Customer Service

At Guttenberg Industries, we have built our reputation on outstanding customer service. We believe that getting to know each and every customer as individuals provides true customer service. We pay close attention to the details: like your shipping and packaging preferences, your needs for paperwork and notifications, open orders, and recent shipments. We use state-of-the-art ERP and Production Monitoring software so we can monitor the status of your order in real time. And of course we always get to know you on a first-name basis. But we also believe that customer service extends to every part of our broad relationship with you.

Our Product Development and Engineering Team strives to add personal attention to our relationships with your technical team. Our Quality Assurance team strives to maintain active relationships with your team in order to prevent potential problems and to ensure the most rapid and effective response if things ever do go wrong. Our Production Team and Processing Experts are also available any time you have questions.

Together we strive to know your company as a collective whole, and to provide service the way you want to receive it.